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Privacy Policy

This Privacy Policy was last updated in March 2020.

Your privacy is our concern, and we are serious about it. This Privacy Policy explains what type of information Viralpitch may collect, hold and process in connection with provision of any Viralpitch’ products, services, content, applications, or websites (referred to collectively as the “Services”), and how that information is used and protected. It also sets out how you can contact us if you have any queries or concerns regarding your personal data.

We reserve the right to make changes to this Privacy Policy at any time. Please check the Privacy Policy periodically for changes, although, if you are our customer, we may also notify you via email of any changes that, in our sole discretion, materially impact your use of the Services or the way we process your personal data. Your continued use of our Services covered by this Privacy Policy will signify your acceptance of any and all changes to this Privacy Policy made by us from time to time.

1. About Viralpitch

Viralpitch is a provider of Software as a Service (SaaS) solution for influencer marketing. For more information about Viralpitch, please see the “About-us” section of our site at https://www.Viralpitch.co/aboutus.

2. Data we collect or receive

We collect personal data from our customers and users of the Services (which includes employees of our corporate or institutional customers) for our own purposes, such as to provide and administer the Services. We are the data controller in respect of this personal data.

In order to provide our Services, we analyse user profiles and other information that we receive directly from the social media platforms such as Instagram, Twitter, Youtube and other, via these platforms’ APIs. Such data include both non-personal data such as various statistics and metrics and personal data of the platforms’ users. Where we source the data directly from the relevant platforms, via these platforms’ public APIs, we determine the purpose of processing, which is developing and constantly enhancing our Services and offering them to our customers on a world-wide basis, via our web platform. In such cases, we are the data controller with respect to such data.

We also process personal data on behalf of our customers as a data processor; this is when the provision of certain Service or specific feature requires that our customers give us a permission (such as, for example, an access token or other administrative permission), within the Service, to access and manage any information that our customers monitor or collect from social media sites; this may include information that is not publicly available. When we access customer’s data with respect to which the customers are the data controllers, we act in accordance with the instructions of our customers (which they give us through the Services) as their data processor. This will be, for example, when we access Facebook Insights or facilitate and organize the communication (e.g. Facebook messages) between the customer and its end users within our customer care feature of the Community Service.

2.1 Data of customers and users of our Services

We collect your personal data when:

  • You register or use registration for our Services, by completing a web registration form;
  • You log to our Service, either by entering your username (email) and password, or using a social login such as Connect with Facebook or Sign In with Twitter, or by any other similar authentication means that we may make available to you;
  • You use our Services or otherwise interact with Viralpitch, for example when you publish any images, content or other files or data via our Services;
  • You otherwise voluntarily provide such data, e.g. by filling out and submitting any forms made available to you through Viralpitch’ website or the Services or through websites or services of our business partners.

When you create an account with Viralpitch, we will ask you to complete a registration form indicating your first name, surname, email. You can also choose to add a phone number to your account.

If you log in to our Services using your social network account, we receive basic personal details from your social network profile. The scope of details we receive depends on your social network account privacy settings and on your settings when logging into our Services; they might include your social network ID, public profile information (such as name, profile picture, gender, age range, or country) and e-mail address. We may also receive additional information from your profile if you give us permission to access it. If you wish to change the scope of your social network profile information that we receive upon your registration, you should review the privacy policy or other guidance available on your social network’s website and change your privacy settings.

2.2 Social network user data

The type and scope of personal data obtained from social media platforms depends on the type of the APIs and permissions set out by the respective platforms, and on the administrative permissions granted to us by our customers, where applicable.

Below are the most typical examples of data collected about social media platform users:

  • Basic user profile information (such as the user name, user photo);
  • User generated content (such as posts, comments, pages, profiles, images or feeds) including its metadata (such as time and location of a post or comment);
  • Contact details (such as name, email address, telephone number) if made public by the user;
  • Additional individual information (such as age, gender, employer, profession, geographic location, education information, financial status, habits and preferences) published by the user.

We only process data that the social network users made available to the general public, pursuant to the relevant platforms’ terms, and that are generally accessible via the social network APIs, or data that our customers grant us permission to access.

3. How we use the data

We use your personal data for the following purposes:

3.1 To provide the Services

We may process your personal data in the scope specified in Section 2.1 of this Privacy Policy to identify you when you login to your account and use our Services, to enable us to operate the Services and provide them to you. This may include verification of your payments, purchase orders and billing information. It may also include verification to determine free trial eligibility.

Analysis of data from social networks, which may include personal data in the scope specified in Section 2.2 of this Privacy Policy, is the core of our Services. We analyse this data to provide our Services to our customers in the scope and manner set out by the social platform terms for developers.

3.2 To communicate with you

We may process data of our customers or their individual users in the scope specified in Section 2.1 of this Privacy Policy, in particular email or other contact data, to communicate with our customers and users, for example, when we assist them with setting up or administering their account, when we provide customer care and support, send technical notices, updates of upcoming changes or improvements to the Services, reminders, security alerts and other support and administrative messages.

3.3 To provide a better user experience

We may process your personal data in the scope specified in Section 2.1 to learn how you use our Services to be able to continuously enhance user experience as well as provide our customers seamless customer support. We may process such personal data also to improve and enhance our existing Services and develop new offerings. This includes product and market statistics, research and analytics, benchmarks and other analyses to better understand your needs and the needs of users in the aggregate, diagnose problems and analyse trends. See Section 7 below for more details.

3.4 To protect our Services and secure our or third party rights

We process your personal data in the scope specified in Section 2.1 to keep the Service safe, secure and reliable. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Viralpitch, our customers and users.

We may process some of data specified in Section 2.1 when required by law or to establish, exercise or defend our legal claims or, where necessary, protect rights of Viralpitch. For example, we may store data about how you use our Services, including payments for Services, to prove or otherwise support our rights.

3.5 For marketing and sales purposes

We may process your contact personal data, in particular email, name, company and job title to offer you our new Services. For more details please see Section 8 below.

4. Lawful basis

For the purposes specified in Sections 3.1 and 3.2, we process your personal data based on our contract with you (if you are our direct customer and an individual) or based on our legitimate interest to provide our Services to our customers (where our customer is your company or organisation and you are an authorized user designated by your company or organization, or if you are social network user whose data are analysed as described in Section 2.2 above).

For the purposes specified in Section 3.3, we process your personal data based on our legitimate interest to develop and improve our Services.

For the purposes specified in Section 3.4, we process your personal data based on our legitimate interest to protect and secure our rights or claims or the rights of our customers or users.

For the purpose specified in Section 3.5, we process your personal data based on your voluntary consent where you have given us such consent. In a limited scope permissible under applicable law, we may also use your electronic contact details to inform you about our Services without your explicit consent, based on our legitimate interest, as described in more detail in Section 8 below.

Where we use your personal data for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as performance of contract, your consent or a legal obligation). If you have any concerns about our processing, please refer to details of “Your rights” in Section 11 below.

5. Retention periods

We retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy and/or any Services agreement, unless a longer retention is required by law or storing of the data is needed for the establishment, exercise or defence of Viralpitch legal claims; in such case, we will store only the data necessary for the enforcement of our claims or our defence for the period necessary in the given case and not exceeding the statutory limitation periods.

6. Sharing your personal data for legal and business purposes

We may use and/or disclose to third parties (including government bodies and law enforcement authorities, our affiliates, professional advisors and our vendors or subcontractors) information about you when:

  • Complying with legal process;
  • Enforcing or defending the legal rights of Viralpitch, and in connection with a corporate restructuring such as a merger, business acquisition or insolvency situations
  • Preventing fraud or imminent harm; and

Your data may be shared with Viralpitch affiliates in particular to provide marketing and pre-sales activities.

7. Anonymous statistics

We may use aggregated anonymised data derived from the personal data provided by you or collected by the program analytics such as user behaviour and activities for our own statistics, for auditing, for the purposes of product and market research, for analytics (which helps us to optimise and improve our Services and their usability, the range of Services and to develop new technologies, products, and services), and for benchmarks and other analyses. Additionally, we may choose to publish such anonymised data and to share it with third parties outside of Viralpitch. We will not directly or indirectly transfer any data received from you to (or use such data in connection with) any ad network, ad exchange, data broker, or other advertising or monetization related toolset.

8. Marketing communications

We may contact you about our news, events, Services and their features or special offers that we believe may interest you, provided that we have the requisite permission to do so, either on the basis of your consent (where we have requested it and you have provided it to us), or our legitimate interests to provide you with marketing communications where we may lawfully do so, within the limits provided by law. In the latter case, we will only send you marketing communication if you are using or have recently used any of our Services and have not objected to receiving such information (by any means mentioned below).

Your marketing communication preferences may be changed at any time by following the instructions below:

  • If you would like to unsubscribe from an email sent to you, follow the ‘unsubscribe’ link and/or instructions placed at the bottom of the email.
  • Alternatively, you can contact us using the details in the “Contact Us” section below to change your marketing communication preferences, including the withdrawal of your consent.

9. Security and location of your data

We have implemented and will maintain appropriate technical and organizational measures, internal controls, and information security routines in accordance with good industry practice while keeping in mind the state of technological development in order to protect your data against accidental loss, destruction, alteration, unauthorized disclosure or access or unlawful destruction. Such measures may include, without limitation, taking reasonable steps to ensure the reliability of employees having access to your data and providing for limited access rights and access controls; authentication; personnel training; regular back up; data recovery and incident management procedures; restrictions on storing, printing and disposal of personal data; software protection of devices on which personal data are stored; etc.

10. Cookies

We use cookies so that the users can login into the system and fully navigate within the system; turning off cookies would result in the user being unable to login to the system.

Additionally, we use cookies and other technologies (such as site measuring software and user experience software) to enhance your online experience and learn about how you use our services in order to improve the quality of the Services. We may combine data gained through cookies with other data you provide to us.

11. Contact Us

If you have any queries regarding our data collection and protection practices or your rights, please do not hesitate to contact our Data Protection Officer, at contact@viralpitch.co.