DXC Technology's video: How Christchurch City Council modernized its citizen engagement model

Christchurch City Council needed to improve the quality of the interactions citizens were experiencing when seeking Council assistance. The challenge was to vastly improve the overall user experience, reduce complexity and automate the manual processes that governed the workflow around providing feedback, receiving requests, issuing work orders, and dispatching field-service teams. Leveraging the cloud and SAP Customer Experience solutions, including the SAP Citizen Engagement Accelerator, a new digital interface and request management platform was introduced, allowing citizens to easily and quickly engage with the Council with a simplified, end-to-end digitized process. Learn more about how Christchurch City Council modernized its citizen engagement model: https://dxc.to/3aGTLKz. Connect with us social media! LINKEDIN ► https://www.linkedin.com/company/dxctechnology TWITTER ► https://twitter.com/dxctechnology INSTAGRAM ► https://instagram.com/DXCTechnology FACEBOOK ► https://www.facebook.com/DXCTechnology