Rea Ninja's video: IRL WITH A PROCESS TRAINER How to Thrive in the BPO When You re New and Have No Experience S1 ...

IRL WITH A PROCESS TRAINER 👉 How to Thrive in the BPO When You're New and Have No Experience | S1,E4 // In today's episode of IRL, I speak with a process trainer who started in the BPO 7 years ago without any experience at all. Our guest for today is Sam. He started as a customer service specialist, became a subject matter expert, then became a trainer. He moved to Cebu to work and never planned to join the BPO industry at all, but never regretted that he chose this career path. 𝘿𝙞𝙨𝙘𝙡𝙖𝙞𝙢𝙚𝙧: 𝙏𝙝𝙚 𝙫𝙞𝙚𝙬𝙨 𝙖𝙣𝙙 𝙤𝙥𝙞𝙣𝙞𝙤𝙣𝙨 𝙤𝙛 𝙩𝙝𝙚 𝙝𝙤𝙨𝙩 𝙖𝙣𝙙 𝙩𝙝𝙚 𝙜𝙪𝙚𝙨𝙩s 𝙞𝙣 𝙩𝙝𝙞𝙨 𝙨𝙝𝙤𝙬 𝙖𝙧𝙚 𝙨𝙤𝙡𝙚𝙡𝙮 𝙩𝙝𝙚𝙞𝙧 𝙤𝙬𝙣 𝙖𝙣𝙙 𝙙𝙤 𝙣𝙤𝙩, 𝙞𝙣 𝙖𝙣𝙮 𝙬𝙖𝙮, 𝙧𝙚𝙛𝙡𝙚𝙘𝙩 𝙩𝙝𝙚 𝙫𝙞𝙚𝙬𝙨 𝙖𝙣𝙙 𝙤𝙥𝙞𝙣𝙞𝙤𝙣𝙨 𝙤𝙛 𝙩𝙝𝙚 𝙘𝙤𝙢𝙥𝙖𝙣𝙮, 𝙘𝙡𝙞𝙚𝙣𝙩𝙨, 𝙖𝙣𝙙 𝙥𝙚𝙤𝙥𝙡𝙚 𝙩𝙝𝙚𝙮 𝙬𝙤𝙧𝙠 𝙬𝙞𝙩𝙝. ⏲ TIMESTAMPS ⏲ 0:00 - Episode Introduction 1:53 - Guest Introduction 3:04 - Sam's job application story 6:42 - What made you really take your job seriously even as early as training? 11:11 - What are the top 3 tips you have for better performance in taking calls? 17:10 - How do usually deal with customer dissatisfaction? (DSAT discussion) 22:35 - FAST TALK 25:19 - What are the key skills you've learned while working in the BPO? 28:34 - On taking calls 29:35 - How do you manage to move forward especially during bad days? 33:53 - Was being a trainer part of your career plan? 37:15 - Final advice to anyone who wants to apply in the BPO industry ⭐ Ready to go from broke and unemployed to becoming a confident and employed BPO pro? Learn the step by step frameworks and formula to ace your interviews and mock calls. Check out the Get Hired Mini Online Course here: https://bit.ly/tca-get-hired-mini ⭐ 𝙎𝙞𝙜𝙣-𝙪𝙥 𝙛𝙤𝙧 𝙛𝙪𝙩𝙪𝙧𝙚 𝙟𝙤𝙗 𝙤𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙞𝙚𝙨 𝙖𝙩 𝙈𝙪𝙡𝙩𝙞𝙥𝙡𝙮𝙈𝙞𝙞 https://m.me/multiplymiicareers?ref=future ⭐ 𝘽𝙚 𝙪𝙥𝙙𝙖𝙩𝙚𝙙 𝙬𝙝𝙚𝙣 𝙬𝙚 𝙝𝙖𝙫𝙚 𝙣𝙚𝙬 𝙟𝙤𝙗 𝙤𝙥𝙚𝙣𝙞𝙣𝙜𝙨! LIKE AND FOLLOW MultiplyMii's page here: https://www.facebook.com/multiplymiicareers/ ⭐ 𝘾𝙝𝙚𝙘𝙠 𝙤𝙪𝙩 𝙈𝙪𝙡𝙩𝙞𝙥𝙡𝙮𝙈𝙞𝙞'𝙨 𝘾𝙖𝙧𝙚𝙚𝙧 𝙋𝙖𝙜𝙚: https://jobs.crelate.com/portal/multiplymii --- ⭐ 𝙉𝙀𝙀𝘿 𝙏𝙊 𝘾𝙊𝙉𝙏𝘼𝘾𝙏 𝙈𝙀? For subscribers, email: 𝗵𝗲𝘆𝗿𝗲𝗮𝗻𝗶𝗻𝗷𝗮@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺 (𝘐 𝘭𝘪𝘬𝘦 𝘳𝘦𝘢𝘥𝘪𝘯𝘨 𝘮𝘦𝘴𝘴𝘢𝘨𝘦𝘴 𝘧𝘳𝘰𝘮 𝘺𝘰𝘶. 𝘐𝘧 𝘺𝘰𝘶 𝘩𝘢𝘷𝘦 𝘢 𝘲𝘶𝘦𝘴𝘵𝘪𝘰𝘯 𝘵𝘩𝘰𝘶𝘨𝘩, 𝘬𝘪𝘯𝘥𝘭𝘺 𝘥𝘰 𝘢 𝘲𝘶𝘪𝘤𝘬 𝘴𝘦𝘢𝘳𝘤𝘩 𝘰𝘯 𝘮𝘺 𝘠𝘰𝘶𝘛𝘶𝘣𝘦 𝘤𝘩𝘢𝘯𝘯𝘦𝘭 𝘧𝘪𝘳𝘴𝘵 𝘵𝘰 𝘴𝘦𝘦 𝘪𝘧 𝘪𝘵'𝘴 𝘢𝘭𝘳𝘦𝘢𝘥𝘺 𝘣𝘦𝘦𝘯 𝘢𝘯𝘴𝘸𝘦𝘳𝘦𝘥.) ⭐ For business ONLY, email: 𝗿𝗲𝗮𝗴𝗲𝗻𝗲.𝗯𝗶𝘇@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺 --- 𝙁𝙤𝙡𝙡𝙤𝙬 𝙢𝙚 𝙤𝙣 𝙨𝙤𝙘𝙞𝙖𝙡 𝙢𝙚𝙙𝙞𝙖 𝙗𝙚𝙘𝙖𝙪𝙨𝙚 𝙬𝙝𝙮 𝙣𝙤𝙩? ;) ✅ FB PAGE: http://fb.com/reaninja ✅ INSTAGRAM: http://instagram.com/reagenes ✅ NEW INSTAGRAM for BPO Content: http://instagram.com/heyreaninja 𝙅𝙤𝙞𝙣 𝙢𝙚 𝙖𝙣𝙙 𝙤𝙪𝙧 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙩𝙮 𝙤𝙛 𝙣𝙞𝙣𝙟𝙖𝙨 & 𝙬𝙖𝙧𝙧𝙞𝙤𝙧𝙨! ✅ Support for BPO Newbies: https://www.facebook.com/groups/yourninjasquad/ 𝙄𝙛 𝙥𝙤𝙙𝙘𝙖𝙨𝙩 𝙞𝙨 𝙮𝙤𝙪𝙧 𝙠𝙞𝙣𝙙 𝙤𝙛 𝙩𝙝𝙞𝙣𝙜, 𝙝𝙚𝙧𝙚, 𝙝𝙖𝙫𝙚 𝙨𝙤𝙢𝙚 𝙙𝙤𝙨𝙚 𝙤𝙛 𝙢𝙮 𝙪𝙣𝙨𝙘𝙧𝙞𝙥𝙩𝙚𝙙 𝙨𝙩𝙤𝙧𝙞𝙚𝙨, 𝙡𝙤𝙡 ♥ ✅ Listen on Anchor: https://anchor.fm/reaninja ✅ Listen on Spotify: https://bit.ly/NinjaMovesPodcast 𝘽𝙮 𝙩𝙝𝙚 𝙬𝙖𝙮, 𝙄 𝙖𝙡𝙨𝙤 𝙬𝙧𝙞𝙩𝙚 𝙬𝙝𝙚𝙣 𝙄 𝙘𝙖𝙣: ✅ Personal Blog: https://www.reagene.ninja --- ⭐ 𝙈𝙐𝙎𝙄𝘾 𝙪𝙨𝙚𝙙 𝙞𝙣 𝙫𝙞𝙙𝙚𝙤: IKSON ✅ https://www.soundcloud.com/ikson ✅ Think You Know ✅ Mirrors ✅ Anywhere (Tropical House) --- If you like this kind of content, please consider subscribing to my YouTube channel and sharing it! :) Thanks so much for watching. See you again! ♥