Rashmin and Champ's video: INDIGO LATEST FLIGHT REFUND PROCESS INDIGO CREDIT SHELL LATEST UPDATES INDIGO AIRLINE

IN THIS VIDEO WE WILL DISCUSS THE INDIGO LATEST REFUND POLICY. Flights suspended until 3rd May’20, your money is safe in the form of a credit shell in your PNR. You can view the same on your itinerary in the next 5-7 days and use it to make a future booking. 1. What is a credit shell? It is a credit note created against a canceled PNR to be used for a future booking, for the same passenger/s. 2. When and how do I get a credit shell? If your flight is suspended due to the COVID-19 outbreak, a credit shell has been automatically created by us against your PNR 3. Where can I view my credit shell balance? You can easily view your credit shell balance on your itinerary. Click here to retrieve your itinerary and check your balance. Visit www.goindigo.in → Edit booking → Retrieve itinerary 4. What is the credit shell validity? A credit shell is valid for use up to 1 year from the date of issuance. 5. How can I redeem my credit shell? You can now easily make an online booking using your credit shell. Step 1: Proceed to search for a flight of your choice Step 2: On the payment page, select ‘use credit shell’ Step 3: Enter PNR/Booking reference and email ID/the last name Step 4: Enter mobile number linked to your booking (for guest user) Step 5: Confirm OTP (for guest user) Step 6: Click on the ‘Redeem’ button For Travel Agency Booking – To utilize a credit shell, customers are requested to contact the respective travel agency. 6. What are the terms and conditions associated with the credit shell? Below are the terms and conditions of credit shell policy usage: The credit shell is valid to book until 1 year from the date of creation. You may choose your travel date as per your convenience. The credit shell is non-transferable. It can be used for travel only by those customers who were booked in the original PNR. In the case of multiple passengers, the amount will get equally divided and utilized accordingly. 7. Can I use my credit shell partially? Yes, and balance can be used before the expiration of the credit shell. 8. I do not want a credit shell and want my money back. The Airline cancellation is due to the lockdown imposed to manage the outbreak of coronavirus. That is why we’re providing a credit note for all new and existing bookings for travel up to 3rd May 2020, which can be used for their future travel, valid for 1 year from the date of issuance for the same passenger(s) 9. Can I combine two credit shells to make one reservation? Only one credit shell can be redeemed in one reservation. 10. Plan B If your flight is canceled or rescheduled from our end, you need not worry. We have a Plan B for you! With Plan B, you can change the time and/or date of your flight at no additional cost or cancel and convert the booking value into a credit shell, valid for 1 year, for the same passenger (s). You Can read all details on the indigo website as www.goindigo.in 1- https://www.goindigo.in/edit-booking.html 2- https://www.goindigo.in/plan-b.html 3- https://www.goindigo.in/information/credit-shell.html Please watch the below videos. 1- https://youtu.be/f3lf2xD0KaA 2- https://youtu.be/EoT0-lCV2vA 3- https://youtu.be/o0yot2GtZBk 4- https://youtu.be/QevmQnEiQEA 5- https://youtu.be/2wzVWV0lY4c 6- https://youtu.be/S2DksHe_4H0 Follow me on Instagram: https://www.instagram.com/traveltricks_/ follow me on youtube: www.youtube.com/c/traveltricks follow our Facebook group (facebok.com/group/traveltricksindia/)