TresPixels Agency's video: WCSevilla 2016 Ideas for Customer Support Success Nuno Morgadinho

WCSevilla 2016 Ideas for Customer Support Success How to organize your business to provide the best level of support for clients? How can your support become an asset for you rather than a liability? How can you train people to provide good support and have them engaged in the work? Why support is such an hassle for engineers and designers? Nuno Morgadinho. @morgadin is one of two co-founders of WidgiLabs, a WordPress agency in Portugal responsible for major news websites like Observador.pt, Forbespt.com, etc. Before that @morgadin worked for the European Space Agency in Germany for two years. @morgadin has created a SaaS product for real-estate based on WordPress, WP Conference Theme and several plugins. I’m also a co-organizer of WordCamp Lisboa and the local community. @morgadin loves “beautiful software” and in particular WordPress of course.