West Virginia Tourism's video: Scott McCoy The New Era of Hospitality

Properties across the country are being forced to adapt their strategies to thrive in an ever-changing world. Yet, hospitality remains a pillar of the guest experience. Join Scott McCoy, Vice President of Market Operations & Guest Experience for the Americas at Marriott International, as he shares examples on how to take hospitality to the next level and cater to the new needs of travelers today. Scott McCoy is currently Vice President, Market Operations & Guest Experience for The Americas providing operational expertise to market and hotel leaders in the U.S., Canada and CALA to ensure the successful delivery and pull-through of continental business priorities. In this role he oversees the Full Service, Luxury and Marriott Select Brands Area Directors of Operations; The Openings and Transitions organization and our Luxury Quality and Breakthrough leadership teams to drive innovation and solve problems that will strengthen our portfolio. For more information visit: http://www.WVtourism.com Connect with Almost Heaven: Facebook.com/WVtourism Twitter.com/WVtourism Instagram.com/WVtourism Pinterest.com/WVtourism